Researching The Cruise Lines
important to research the cruise lines that you are applying to. By
doing so you can tailor your cover letter and resume addressing specific
areas of interest for that particular cruise line. In addition, anything
you learn about the company and the industry will allow you be more
confident during the interview.
is a huge amount of information available about all the different cruise
lines. Visit each cruise line's website, read and print the important
pages about their company history, the fleet, the ship's home ports and
ports of call. Ask travel agents about cruise line reputations and their
track records. Attend industry conventions and trade shows. If you live
near a cruise port, spend time at the cruise ship terminal. You may make
some contacts or learn some valuable industry information.
are sending out a large number of applications, it can be easy to forget
when and what you sent to each cruise line. Use a binder to organize
your research. Label each section with the cruise line that you have
applied to. Include the following in each section: an information sheet
listing the position you applied for, the name of the personnel director
(if available) and the date you mailed, faxed or emailed the
application; printouts or notes about the cruise line’s fleet; the
company’s history; and a brochure on the cruise line.
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Preparing Your Resume
cruise line, the human resource or personnel director receives more
applications for a particular job than he or she has time to interview.
The first task that the personnel director must accomplish is to choose
which applicants are the best candidates for the position. The
decision can be made simply on the neatness and physical appearance of
the application. Think of this rule: the best resume ever prepared
may not get you every job you apply for, but a poorly prepared and unattractive
resume can lose you a job in a second.
provide a resume that was done using a computer. If you don't have a
computer, use one for free at your local employment or job search
centre. There are also businesses that do professional resume writing.
They often charge by the hour so if you bring in a neatly printed and
organized copy you will save them time and save yourself money.
impact resumes should:
Impress the reader to keep reading.
visually appealing and easy to read.
concise, no longer than three pages (including your cover letter).
on your employer's needs.
Convey your job-related abilities rather than your previous job
Communicate that you are responsible, energetic and enthusiastic.
you appear hireable and ready to fit in with the other crew members.
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heading should consist of your full name, current address
including country, phone number with area code and email address. Avoid
nicknames. If you are not home very often, use a cellular phone number
with voicemail. Have a neutral or business-like message. When including
an email address, only use one that looks professional.
is no need to label your resume with 'Resume' or any other title. This
is obvious to the employer and is a waste of valuable space.
An objective tells the potential employer what position you are applying
for. If space turns out to be a problem on your resume, this is the
first section you should cut. Since your cover letter will address what
type of position you are looking for, there is no reason to repeat
Education & Training
List your education, beginning with the most advanced or current
degree first and then continuing through to high school. Include your
degree or diploma, college or university attended, where and in what
country. If you did well in school, feel free to indicate your grade
the section to include any special courses, workshops, certificates or
training you have taken if they relate to the type of work you are
seeking. Also include any relevant awards and recognition you have
are a new college or university graduate without a lot of work
experience you should list this section first, before employment
experience. On the contrary, if you lack in post-secondary education,
put your employment experience first.
Briefly give the employer an overview of your work experience
that has taught you skills relevant to the position you are applying
for. Begin with your present or most recent job, and work backwards to
your first relevant job. If you are short on employment experience, you
can list any volunteer work that you feel is pertinent. Include the
following information: title of position, company name, location of work
(city/province/country) and the dates of employment. Describe your work
responsibilities with emphasis on specific skills and achievements. List
your office and computer skills as part of the duties of the
corresponding job. Do not list your previous salary or the reason for
termination of a job.
If you speak more than one language, list the languages here. If
you only speak English, do not include this section.
You should list the following if you think they are an asset or
are important in your ability to do the job. If you feel that they are
negatives, leave them out.
list your social insurance number or your passport number on your
Some resume experts feel that you should not list your
references on your resume. Instead they say to write that your
references will be furnished upon request.
actual fact, you save the personnel director time if you simply list
three or more good professional references. Be sure to have permission
from your references before giving out their names. Ask them to contact
you if they receive any calls regarding your resume. Be sure to include
their full name, title, phone number and email address.
A unique, highly effective way to get your message across to
prospective employers is to add a testimonial section to your resume.
Similar to recommendation letters, testimonials add credibility to your
presentation. Instead of including letters of recommendation in your
application, extract and list approximately five quotes that previous
employers have said about you. For example,
dynamic and outgoing personality enabled him to interact well with our
diverse customer base." Richard Finn, Shipley Hotel
ability to work independently, as well as part of a team made him an
exceptional asset to our company." Paul West, Windward Trading
Due to discrimination laws, it is illegal in many countries for
employers to ask for an applicant's photograph. However, it is not
unlawful to voluntarily submit a photograph. Cruise lines often look for
diversity in their crew members or they may want to have a photograph to
simply associate a face to a name.
bottom line is that if you live too far away to have a face-to-face
interview, then you should send a photograph with your application,
regardless of whether or not they request one. Most personnel directors
interview their applicants by phone and would like to see with whom they
photograph should be either a regular 4x6 print. Send a casual yet
conservative picture. Dress in something similar to what you would be
expected to wear as a cruise line employee. Perhaps wear a blue blazer
with white pants or a skirt. This helps the employer to envision you as
one of their crew members.
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purpose of the cover letter is to advertise your resume and convince the
employer to take action. It should provide the initial sizzle to capture
the employer's attention. It is an invitation to read the resume
in-depth. As well as emphasizing your qualifications in relation to the
employer's needs, it should give signals of your personality, style,
energy and enthusiasm.
your cover letter on the same type of paper as the resume.
the same heading style as your resume, with all the same information.
more personal if you can address the cover letter by name to the
personnel director. If you are unsure whom to address, use 'Shipboard
Personnel' or 'Crewing Department', followed by 'To Whom it May
Concern' or 'Dear Sir or Madam.'
Mention the position you are interested in obtaining and if you would
consider another position. " Mention that you are available for
should use bulleted points to summarize your qualifications that make
you hirable to the reader. Sell yourself!
writing style should be direct, powerful and error free. Eliminate
extraneous words and check spelling, grammar and punctuation.
the letter short and to the point.
the letter with "Sincerely,"
resume is meant to sell yourself to the employer. Your cover letter
should be the sizzle that accompanies the sale.
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applications for shipboard jobs began a few years ago with simply
submitting a resume electronically via the cruise line's website. Now
most cruise lines have adopted the use of online forms. These forms are
made up of questions that you must answer by filling in limited-space
boxes. Cruise lines prefer online applications. While they may receive
more applications, they have a much easier time sorting the data. For
example, it is easy for the cruise line to find out who selected Spanish
as a second language if that is a skill they require for a position.
Online applications also reduce paper waste and filing time for the
applicant, online applications save you money, paper and postage.
Another benefit is that the cruise line instantly receives your
application. Disadvantages of online applications are that they limit
your creativity and individuality. To counter this effect, it is
especially important to analyze your phrasing, grammar, punctuation and
spelling when applying online. It is important to condense your skills
into key words and sharp action phrases. For help with this, begin your
phrases with the words listed on
about.com - Action Verbs.
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Preparing for the Interview
of utmost importance to prepare, practice and memorize the answers that
you will give to the interviewer's questions. When forming your answers,
be aware that the interviewer is concerned with what you can and will do
for the cruise line, not what the cruise line can do for you. The
interviewer will be most interested in your friendliness,
professionalism, dedication, teamwork and willingness to help the
you are preparing answers for the interviewer's questions, stress
qualities related to the position you have applied for. Offer answers
that will make the interviewer remember you, but most importantly, be
honest. Here is a list of questions that you may be asked at the
interview with hints to help prepare your answers:
do you want to work on a cruise ship?
HINTS: It's a challenging yet rewarding career. You enjoy being around
people. You realize the ups and downs of cruise ship life, but you
have the skills to do a great job.
makes you qualified for this position?
HINTS: Do you have a background in customer service? If so, mention
your excellent customer service skills and that you are ambitious,
motivated, committed, intelligent and a good team player.
are some of your strengths?
HINTS: Are you a hardworking, enthusiastic, motivated and happy
person? Do you have a positive outlook?
one of your weaknesses?
HINTS: Always follow this answer with how you have overcome this
would you describe yourself using one word?
HINTS: Use words such as positive, motivated or friendly.
do you know about our cruise line?
HINTS: This is a good opportunity to show off your research and
knowledge. Be prepared! "
you like to travel?
HINTS: Obviously your answer should be 'yes' to this question.
you have any questions for me?
HINTS: Always have an intelligent question ready. For example, "Will
this job prepare me for a higher-level position one day?" or "How will
my performance be judged?"
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the cruise lines you apply to may be too far away to allow for a
personal interview. The most important key is to speak with confidence,
energy and enthusiasm. Convince the interviewer that you can do the job.
Your self-confidence will demonstrate that you would be a valuable asset
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interview, whether in person or by phone, serves to show an employer
that you have the social and speaking skills necessary for working with
the public. The personal interview also gives you the extra opportunity
to demonstrate that you know how to dress and act properly. It is a good
idea to bring extra resumes for any others present at your interview.
cruise lines look for socially skilled employees. When you arrive at
your interview, show patience and composure in waiting. If you are
nervous, use a relaxation technique such as deep breathing. Avoid
nervous habits like fidgeting, giggling or biting your nails. When you
meet the employer, shake his or her hand, and smile.
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Tips for a Successful
conservatively, similar to the cruise line's uniform.
attention to detail. For example, polish your shoes.
should wear nylons if wearing a skirt.
Ensure that your make-up and grooming are impeccable.
not wear an excessive amount of jewelry.
not chew gum or smoke.
controversial subjects such as politics and religion.
you must disagree do so calmly.
not speak negatively of past employers or colleagues.
interviewer is looking for creativity, sense of humor and your ability
to think on your feet. When asked a question for which you have prepared
an answer, pause before answering so you don't sound rehearsed. If you
are asked a question that you are unprepared for, sit back, think for a
moment before answering and be confident. There are usually no right or
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